Anti-Virus Warnings About Downloads

Every now and again we get reports that one or another anti-virus product is reporting a virus or spyware in downloads from our website:

Jun 2006 - Comodo AV reporting an unspecified virus in the Jot+ Notes application file.
Apr 2006 - Computer Associates AV reports "Win32/Unknown" in Jot+ Notes and myTasks application files, and is reportedly deleting these "infected" files!
Feb 2006 - Norton AV reports "WinFixer" in Jot+ Notes downloads.
(Update 12 Feb: Symantec acknowledged their error and we believe it is fixed in current definitions)
Last year, McAfee AV reported the presence of "Generic Backdoor.dr". More information about this false positive is available from the McAfee website.

These are false alarms; King Stairs Software products are not infected with any virus or malware.

These false positives are due to bugs/errors in the anti-virus definitions, and are normally resolved in the next update to those definitions.

If your AV software has deleted the application files (eg JotPlus3.exe or mytasks.exe), then things get a bit complicated: If you try and restore the files, the AV software will just delete them again! If your AV software has an "on-access" scanner (which scans files when you open/launch them), disable that feature for a couple of days (by which time you should have downloaded corrected AV definitions); you can still manually scan files you download from the Internet.

You can restore deleted files by simply re-installing the application. Current versions are always available from the Files area.

If you have any questions or comments on this issue, please contact us.